Shop Policies

GemBlaze – Shop Policies
GEMBLAZE LLC | Bellingham, WA

✦ Overview

Each GemBlaze piece is handmade and often one-of-a-kind, designed with bold spikes. Because of the handcrafted nature, slight variations and imperfections are part of the design and make each piece unique.

✦ Materials & Care

Our jewelry is made using:

  • Stainless Steel (tarnish-resistant)

  • Copper/Tin soft solder alloy (lead-free and skin-safe)

  • Resin (for durability in select designs)

  • Glass, ceramic, shell, stone, and crystal elements

Care Tips:

  • Avoid moisture and prolonged water exposure to prevent tarnishing

  • Do not bend or apply pressure to spikes or structural elements

  • Store in a dry place when not in use

Tarnishing of copper/tin components is natural over time and can polished with a polishing cloth, or some baking soda and soap, dried thoroughly after.

✦ Orders & Processing Times

  • Ready-to-ship items: Ship within 2–3 business days

  • Made-to-order/custom pieces: Ship within 7–8 business days

All custom orders must be paid in full upfront. No deposits or payment plans are offered.

For custom or trade inquiries:
📧 shopgemblaze@gmail.com

We are open to creative trades (art, tattoos, clothing, etc.) that align with the GemBlaze aesthetic.

✦ Shipping

We currently ship to:

  • United States

  • United Kingdom

  • Canada

  • Australia

Shipping times vary by location and carrier.

  • Customers are responsible for entering the correct shipping address

  • Orders shipped to incorrect addresses provided by the customer cannot be replaced or refunded

Note: Signature confirmation is not required for delivery.

✦ Lost or Stolen Packages

  • If tracking shows delivered, GemBlaze is not responsible for lost or stolen packages

  • If a package is lost in transit, please contact us within 7 days

We will:

  • File a claim with the shipping carrier

  • Offer a resolution based on the outcome (refund, store credit, or replacement when possible)

✦ Damaged Items

If your item arrives damaged:

  • Contact us within 7 days of delivery

  • You may choose:

    • Full refund, OR

    • Free repair/replacement

All costs are covered by GemBlaze in cases of shipping damage.

✦ Returns & Exchanges

  • Returns are accepted within 7 days of delivery

  • Items must have a valid reason (damage, sizing issue, etc.)

Non-returnable:

  • Custom or personalized pieces

Return shipping:

  • Covered by GemBlaze if the issue is our fault

  • Otherwise, customer is responsible

✦ Repairs

We offer repairs within reason.

  • Customer pays shipping + repair cost

  • If damage occurred before in customers hand, repairs and shipping are free

Repairs are only available within the United States

✦ Final Notes

All GemBlaze pieces are handmade and often one of a kind. This makes it harder for pieces to be replaced if damaged or stolen. If you are concerned about it getting to you, please order shipping insurance. Please handle with care and double-check all order details before purchasing.

By purchasing, you agree to all shop policies listed above.

Thank you for supporting a small business :)
- GemBlaze